What can we help you with?

How to create an account

1. Go to our Join Now page linked below.

2. On the Join Now page, enter your phone number and choose a 4-digit password.

3. Fill in your personal details.

4. Read and agree to our Terms & Conditions, then tap the ‘Join Now’ button.

Note: The 4-digit password you set here will be your login password every time you access your betPawa account.

Proceed to our Join Now page.

How to reset your password

1. Go to our Forgot password page linked below

2. Enter your account phone number if not prefilled

3. Tap the ‘Get verification code’ button.

   • Didn’t get the code? You can choose to resend it or receive it through another available method.

4. Check your phone for the code and enter it on the page.

5. Create a new account password and confirm it by tapping the ‘Set New Password’ button.

Proceed to our Forgot password page.

Did not receive verification code

In case your code was not delivered, try the following steps:

1. Refresh and retry

   • If you don’t get the SMS with your verification code, try refreshing your browser and request the code again.

   • Request your code using any other alternative sending method listed (e.g. WhatsApp, Telegram or Call).

2. Request limits and Code expiry time

   • You can request up to 3 verification codes within 3 hours.

   • Each verification code is valid for 24 hours only. After it expires, it will no longer work.

3. Next steps

   If you still haven’t received a valid code, please contact our 24/7 Customer Support.

Good to know

• Make sure your phone has network coverage and your SIM card is active.

• Sometimes SMS messages may be delayed depending on your mobile operator.

How to deposit through the betPawa site?

1. Open the betPawa Deposit page linked below.

2. Select your deposit method,enter the amount you’d like to deposit and click Deposit.

   • MTN Mobile Money or Airtel SmartCash – requires a mobile wallet to be created before you can deposit.

   • Opay or PalmPay – you’ll be redirected to the respective app to authenticate your payment.

   • Bank – you’ll be redirected to an app where you can view payment details or generate a USSD code to complete the transaction.

3. Confirm the payment.

   Once approved, your account balance will be credited instantly.

Good to know

• Make sure you’re using the same phone number registered to your betPawa account.

• Make sure to check the minimum and maximum deposit amounts shown on the deposit page so your payment goes through without issues

• You can view all deposits under Account > Statements.

Proceed to our Deposit page.

How to withdraw your winnings

1. Log in to your betPawa account.

2. Go to the Withdrawal page (linked below).

3. If requested, enter your first and last name.

4. Select your withdrawal method (e.g. Opay or Bank).

   • If you select Bank, you’ll need to choose your bank from the dropdown list and enter your bank account number.

5. Enter the amount you want to withdraw.

6. Tap Withdraw to confirm.

Good to know

• Withdrawals are usually processed within minutes to your chosen method.

• You can track your transactions under Account > Statements.

Proceed to our Withdrawal page.

I want to speak to an Agent

Contact Us

We’d love to hear from you. Our team is always available to help you.

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Chat with us on Facebook Messenger

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Drop us a message on Telegram

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